Smart Practices for Oversight by Non-State Actors on Administrative Service Provision

Project Summary


The project aims to improve the delivery of administrative services by local authorities through better public monitoring and creation of effective feedback loop with the civil society organisations.



Project Goals

  1. Promote smart practices of the public monitoring of administrative service provision through creation and efficient activities of a Resource Centre for the civil society organisations and networking among CSOs.
  2. Transfer the best global, European and Ukrainian knowledge and practices on local service provision, participatory planning and decision making, social innovation projects, and other means of citizens’ engagement into the local decision-making.
  3. Increase transparency and accountability of the local governm­­ents through innovative models for citizens’ engagement.
  4. Facilitate further integration of the smart practices of civil society engagement for better local service provision into the regional and national policy documents on administrative service provision and participatory decision making.

Accomplishments



  • Based on Lviv-based CSO “Samopomich”, a Resource Centre for CSOs on public monitoring of the administrative services was created to provide efficient support to the civil society organisations willing to introduce public monitoring practices.
  • Public monitoring of the administrative services using the “mystery shopping” method as the learning-by-doing exercise was carried out in Lviv.
  • Smart practices of civic monitoring of the public service provision were documented in a publication which was widely disseminated among the Ukrainian stakeholders.
  • Capacities of 15 CSOs for public monitoring of the administrative service provision built through grants for small projects, trainings and study visits.
  • A capacity development package was compiled to guide and support civil society organisations on public monitoring of the administrative service provision. 

Donors

Donor

2013 (expenses), USD

2014 (budget), USD

2015 (budget), USD

Total, USD

UNDP

21,758.00

24,947.00

25,152.58

71,854.58

European Union

102,940.00

143,594.00

99,352.80

345,886.80

CSO Samopomich*

2,274.81

5,313.06

5,313.06

12,900.93

*Contribution from CSO Samopomich is 10000Euro according to the signed Project Document. It is utilized locally in Lviv.

Delivery

  2013-2014
Total delivery
$226507
Project Overview
Status:
active
Project start date:
01.01.2013
Estimated end date:
31.12.2015
Total budget:
US$ 427.572
Geographic coverage:
Crimea
Focus Area:
Local Development
MDG
Eradicate Extreme Hunger and Poverty
Project officer:
Olena Ursu
Partners:
UNDP,EU, CSO “Self-Help”, Parliamentary Committee on State Construction and Local Self-Government Development, public councils under the Governmental agencies, and with the national associations of the local self-government bodies
Related documents
Project document
Project Report