Inclusion and human rights at the forefront. Accessibility of e-government services and tools for citizens in Ukraine. Study Report

Sep 10, 2021

At the request of the UN Development Program in Ukraine, the Info Sapiens study agency in partnership with the National Assembly of Persons with Disabilities of Ukraine NGO conducted a study on the accessibility of e-government services and tools for the citizens of Ukraine. The task was a combined assessment of the features of accessibility and compliance with the principles of universal design in Ukrainian services, along with a brief analysis of the latest European norms and standards in this area.

Within the scopes of the study of the websites and platforms containing the elements of e-government, from November 5 to December 9, 2020, 82 websites and 7 service platforms were tested in Kyiv.

The paper contains a number of recommendations aimed at improving the accessibility of e-government services and tools to the citizens in Ukraine.

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