Photo credit: Artem Getman/ UNDP in Ukraine *Photo was taken in 2018

Sievierodonetsk, Luhansk oblast, 16 July 2020 – The United Nations Development Program (UNDP) in Ukraine has announced the launch of a web portal for the Administrative Service Centre of Sievierodonetsk City Council. The portal was developed with the support of the UN Recovery and Peacebuilding Programme and with funds provided by the European Union.

On the portal, users will be able to order the services they need in their own virtual office, and track the progress of their application. Visitors to the ASC in Sievierodonetsk no longer need to spend time standing in queues to receive the services or consultation they need. Now that services can be ordered online, it will reduce the load on the ASC, while also reducing the risk of coronavirus infection, as visitors will receive their services via an electronic queue, at a clearly defined time.  

The Coordinator of the Local Governance and Decentralisation Reform Component of the UN Recovery and Peacebuilding Programme Olena Ruditch said that the online pre-order system would make administrative and social services more accessible to citizens, especially for people with disabilities and the elderly who can’t visit the stationary centre very often.

“We are making every effort to boost the effectiveness of the centres, and such web portals are being created for every ASC in eastern Ukraine,” Ms. Ruditch said.

The portal is equipped with a personal virtual office, which can be accessed with the help of the BankID secure authorization – you log into the system with the help of an electronic digital signature, a bank, mobile operator or an ID-card. In the personal office, users can not only order services, track their status and find out if their application has already been processed, but also obtain the service online.

The following services are available online in the personal office:

  • obtain a certificate of family composition or persons registered at the certain address;
  • obtain a certificate of registration of residence;
  • obtain an extract from the land cadastre;
  • register as a legal person;
  • terminate the registration of a legal person;
  • register as a sole proprietor or terminate sole proprietorship;
  • add changes to kinds of sole proprietor’s activity.

It is very important for the centre's staff to receive feedback from citizens who use their services. Therefore, citizens can evaluate the work of the centre and leave feedback on the services received on the portal.

Secretary of the City Council and Acting Mayor Viacheslav Tkachuk emphasizes that the launch of the ASC website will bring administrative services closer to the public.

“In addition, on the web portal of the Sievierodonetsk ASC, users can find out the ASC's schedule, routes to the building, a full list of administrative services that can be obtained, and legal clarifications that may be required to obtain certain services,” said Mr. Tkachuk. “All sections on the website are structured in such a way that everyone can easily without any difficulties find the necessary information.”

Thanks to the joint efforts of the UN Recovery and Peacebuilding Programme and the European Union, mobile ASC have already appeared in communities in Donetsk and Luhansk oblast.


The United Nations Recovery and Peacebuilding Programme (UN RPP) is being implemented by four United Nations agencies: the United Nations Development Programme (UNDP), the UN Entity for Gender Equality and the Empowerment of Women (UN Women), the United Nations Population Fund (UNFPA) and the Food and Agriculture Organization of the United Nations (FAO).

The programme is supported by twelve international partners: the European Union, the European Investment Bank and the governments of Canada, Denmark, Germany, Japan, the Netherlands, Norway, Poland, Sweden, Switzerland and the UK.

Media enquiries

Maksym Kytsiuk, Communications Associate, the UN Recovery and Peacebuilding Programme,, +380 63 576 1839

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