The course is to promote the principles of equality and tolerance in employee-client relations in Ukraine’s new Administrative Services Centres


Photo: Artem Hetman / UNDP Ukraine

Kyiv, 15 February 2021 – The Ministry of Digital Transformation and the United Nations Development Programme (UNDP) in Ukraine have launched a joint online course on gender equality and the human rights-based approach in the daily work of Administrative Services Centres, or ASCs.

The course was developed under the UN Recovery and Peacebuilding Programme, with funding provided by the government of Canada.

Called "Gender Equality and a Human rights-based approach in the work of ASCs," the course gives definitions of basic concepts and topics, including international obligations and national regulations to ensure equal rights and opportunities for women and men. It is available on the online platform “School of Resilient Communities”.

Deputy Minister of Digital Transformation Liudmyla Rabchynska stressed the importance of implementing training initiatives like these.

"The development of gender equality and the introduction of international approaches to the protection of human rights in Ukraine will help create safe and fair conditions for various social and vulnerable groups,” Rabchynska said. “This will increase tolerance, inclusiveness and respect for people."

The training materials will be useful not only to the employees and heads of ASCs, but also to representatives of local governments who seek to implement best practices in their activities. During the online training, participants will:

  • learn what a human rights approach is;
  • study the principles of gender equality in administrative services provision;
  • learn how to adhere to the principle of non-discrimination in administrative services provision;
  • become acquainted with best practices in providing administrative services in Ukraine;
  • study the issue of gender mainstreaming in the internal organizational structures of ASCs;
  • see how feedback tools are used to improve the availability of administrative services to the population (consultations, working with feedback from ASC clients).

UNDP in Ukraine Deputy Resident Representative, Manal Fouani, stressed that the establishment of such a course is a relevant digital solution for building capable communities and promoting the UN’s Sustainable Development Goals.

“The human rights-based approach to public services is integral to the design, delivery, implementation, and provision of all administrative and public services in Ukraine’s new Administrative Service Centres,” Fouani said. “We hope that these educational materials will help to break gender stereotypes, as well as become an integral and important part of the solutions to the global challenges we face.”


The United Nations Recovery and Peacebuilding Programme (UN RPP) is being implemented by four United Nations agencies: the United Nations Development Programme (UNDP), the UN Entity for Gender Equality and the Empowerment of Women (UN Women), the United Nations Population Fund (UNFPA) and the Food and Agriculture Organization of the United Nations (FAO).

Twelve international partners support the Programme: the European Union (EU), the European Investment Bank (EIB), the U.S. Embassy in Ukraine, and the governments of Canada, Denmark, Germany, Japan, the Netherlands, Norway, Poland, Sweden & Switzerland.

Media enquiries

Maksym Kytsiuk, Communications Associate, the UN Recovery and Peacebuilding Programme,, +380 63 576 1839

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